How do I place an order?
Browse the site and pick out a frame. Or better yet, several frames! After you choose Select lenses and tell us what lenses and coatings you would like. We’ll take care of the rest!
Where can I get my prescription?
You will get your prescription from your eye care professional, likely an optician or optometrist, following an eye exam.
Can I track my order?
You sure can! Enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page.
How long do I have to wait for my glasses after I have ordered them?
The anticiaption is half the fun! Your order will be delivered within 7 - 14 business days.
Will I have to pay any taxes or customs duties?
It depends on the destination. All orders outside of the US, Canada, and Australia are shipped as duties, customs, and taxes unpaid. In the event that your order is charged taxes or customs duties, you will be responsible for all expenses incurred, which will be non-refundable.
What is your return policy?
We guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement!
We have 14-Day Free Returns, which allows you to make an equal exchange or return within 2 weeks — no questions asked.
Our 365-Day Guarantee means you are eligible for a one-time replacement pair within 12 months. P.S. A one-time replacement pair will be only issued if there are clear defects in material and workmanship, and does not cover damage caused by accidents, negligence, or improper care.